Xyst measured visitor expectations of levels of service by asking them to rate the importance of various park features. These results were compared with visitor satisfaction for the same features. Measuring satisfaction gave an indication of performance as measured against expectations. The difference, or gap between importance and satisfaction, gave a measure of under or over performance in delivering the expected level of service.
Xyst provided a summary report of the survey outcome from the surveys of December 2021 and were invited to undertake the survey again in December 2022.