Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Workshop with client to identify strengths and weaknesses of current approach and consider alternative opportunities
The provision and maintenance of the open spaces in Ashburton district is currently delivered by an in-house team, which provides the full range of cemetery,
Xyst undertook a review for Whakatāne District Council, looking at areas of the business that have the potential for positive change. Three types of change
Xyst Canada developed a capital project prioritization tool. We used risk, provision and cost factors to prioritize capital project and used this process to communicate
Xyst Canada Ltd. developed a tool based on criteria developed with internal staff. The ‘widget’ tool prioritizes all Parks capital projects. The project ranking results